Need to return something? No problem, here's how
**Unfortunately, at this time we DO NOT allow exchanges **
We want our customers to love their new clothes— but if you don't, we allow 14 days from the delivery date to arrange a no hassle return. We allow refunds for the cost of the item- just not the shipping costs. Please fill out the return slip that was provided with your order. If you no longer have that slip write down your name, order # and reason for the return (see example below) and send that along with your return to:
- Thank you for your purchase. We hope you are satisfied and will leave us a ⭐⭐⭐⭐⭐ review!
FAQ (frequently asked questions)
- Question: Tracking shows you got my return, can you confirm?
- Answer: If the tracking shows it was delivered you can rest assured we have it and are working on processing it.
- Question: I see you got my return but I haven't received my refund yet, can you give me an idea when I'll see my money?
- Answer: We process returns every Mon, Wed and Fri afternoon and we don't stop until they are all done. Keep in mind every debit/credit card has their own set of rules, some refund right away, others may take 7-10 days. Once we release the money it is between you and your bank / lending institution on how long it takes for you to see it.
- We find using USPS is usually (but not always) the cheapest way to send something back.
- For fastest processing please return your item in the bag it came in. That bag has a packing slip on it with important info. No problem if you no longer have it, just understand we will have to manually look it up and that may cause a delay.
Thank you from your friends at,
Gilbert Girls Boutique
Order # ______________________________
Reason for return______________________